FAQ

  • MAKING PAYMENT
    • Which cards do you accept?
      • We accept Visa Debit, Visa Credit, MasterCard, Maestro and Solo cards and Paypal.
    • Can I order over the phone?
      • Particularly for personalised items, we strongly suggest ordering online. However, if your computer is having one of those days and you’re at the end of your tether, get in touch with us and we can do everything we can to help.
  • DELIVERY AND RETURNS
  • CARE & SAFETY
    • JEWELLERY
      • How do I look after my jewellery?
      • Lily Belle Junior – Choke Hazards
        • As much as we would love your little ones to enjoy our jewellery, their safety is important to us. Our pieces are not suitable for children under 36 months as the small parts are a choking hazard. Lily Belle Junior jewellery shouldn’t be worn during bath, bedtime or during play. Please make sure your little ones are never left alone while wearing their jewellery.
    • SCARVES
      • Our scarves are hand finished and should be handled with care. If yours has been well loved and is in need of a clean, please make sure it is hand washed. It’s best to avoid ironing Lily Belle scarves – particularly the metallic ones.
    • CANDLES
      • Lighting
        • Remove all packaging. Trim the wick to 3mm before lighting, and keep trimmed while burning. Use on a protected, heat-resistant surface and stop using your candle when 12mm (1/2″) of wax remains.
      • Burning
        • Keep wax pool free of wick trimmings, matches or any foreign matter that could be a fire hazard. Burn your candle indoors, away from drafts, other heat sources, and anything flammable. Avoid leaving your candle unattended or moving it while its lit. If your candle starts to smoke, extinguish it, trim the wick, remove the trimmings and relight it. The glass container is fragile and will get hot – handle it with care and don’t use it if it cracks. To minimize wax left on the sides of the jar, burn for up to 3 hours at a time.