Delivery & Returns


We understand that you’re in a hurry to receive your Happy post! That’s why we offer free and fast delivery on all UK standard orders. The minute we receive your order it is passed to our super talented production team who will make it just the way you want it and get it straight on its way to you.

Zone Service Estimated Delivery Price
UK 1st Class 1-3 working days FREE
UK Express Next Day Delivery (order before 11am) Next working day £7.95
UK  Express Saturday Delivery (order before 11am)  Saturday £9.99
Europe International Tracked and/or Signed for service 3-6 working days £10
Rest of world International Tracked and/or Signed for service 5-8 working days £10
  • Sending a gift?
    • We love sending Happy post! We can send bracelets directly to your gift recipient and create a pretty pink gift sticker with your personal message. At the checkout, just tick ‘Is this a gift?’ box and add your personal message-and don’t worry, we’d never enclose any reference to the value of the gift.
    • Can I return my item?
      • We take great care making our bracelets and we want you to love your bracelet when it arrives with you. As all our bracelets are made especially for you we are unable to offer refunds or exchanges, with the exception of faulty items. We would ask that any returns are made within 14 days.
    • My item is faulty – what do I do?
      • Well, we would be as disappointed as you! Please do get in touch with us straight away and we will be more than happy to replace or repair your bracelet for you. We offer a 6 month guarantee on all our bracelets.
    • How do I return my item?
      • Please return all items to Lily Belle, Holywell house, Irthington, Cumbria, CA6 4NN.  Please send your bracelet back to us in all its pretty packaging and be sure to enclose your name, order number and contact details. We always recommend using a ‘signed for’ postal service and keeping your proof of postage. We aim to process all exchanges, repairs or refund super speedily so you should receive your refund within 3-5 working days once we have received your bracelet.
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