FAQ

  • Making Payment
    • Which cards do you accept?
      • We accept Visa Debit, Visa Credit, MasterCard, Maestro, Solo cards and Paypal.
    • Can I order over the phone?
      • As all of our bracelets are personalised, we really recommend placing your order online. However, if your computer is having one of those days and you’re at the end of your tether, get in touch with us and we will do everything we can to help.
  • Delivery and Returns
  • Jewellery Care
    • How do I look after my jewellery?
      • We want you to love your bracelet and for it to stay looking as special as it did the moment you opened the box. So please, always remove your bracelet before showering or swimming. Avoid perfume, hairspray, lotions and potions to keep your bracelet looking it’s best.
  • Help!  I’ve placed my order and need to make a change.
    • If you have made a mistake with your order, please contact us as soon as possible either by phone or by email quoting your order number.  If your bracelet has not yet been made we will do our best to make any amendments.
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